Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
Sony India Pvt. Ltd. (“Sony India,” “we,” “us,” or “our”) is committed to protecting your personal information while providing support and repair services for out-of-warranty Sony TVs. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our Customer Care team for non-warranty service requests.
2. Information We Collect
When you request out-of-warranty service, we may collect the following types of information:
- Personal Information: Name, contact number, email address, and mailing address.
- Product Information: TV model number, serial number, purchase details, and past service history.
- Service Request Details: Description of the issue, repair history, and preferred service mode (on-site or service center).
- Payment Information: For service charges, spare parts, or repair costs.
- Communication Records: Emails, call recordings, or chat transcripts for service quality and dispute resolution.
3. How We Use Your Information
We use the collected information for the following purposes:
- To assess repair feasibility and provide cost estimates.
- To facilitate service appointments, repairs, and part replacements.
- To communicate updates on service status and payment details.
- To improve customer support and ensure service quality.
- To comply with legal requirements and prevent fraudulent claims.
4. Data Sharing and Disclosure
Sony India may share your information with:
- Authorized Service Centers for repair and maintenance.
- Logistics Partners for pick-up and delivery (if applicable).
- Third-Party Vendors providing IT support, data storage, and customer service management.
- Government Authorities when required by law or for fraud prevention.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Out of Warranty 350 Rs. Visiting Charges
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure encryption of sensitive data.
- Restricted access to stored data.
- Regular security audits to ensure compliance.
However, no electronic storage or transmission can be 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill service obligations, process payments, and comply with legal requirements. After this period, data is securely deleted or anonymized.
7. Your Rights and Choices
You have the right to:
- Access and review the personal data we hold about you.
- Request corrections or updates to inaccurate information.
- Withdraw consent for data processing (may affect service requests).
- Request data deletion where legally applicable.
To exercise your rights, contact our Customer Care Team via [insert contact details].
8. Updates to This Privacy Policy
We may update this policy periodically to reflect changes in legal or business requirements. Any significant changes will be notified through our website or direct communication.
9. Contact Information
For inquiries or concerns regarding this Privacy Policy, please contact:
Sony India Customer Care
Phone: 1800-103-7799 (For Queries/Demo/Installation/PlayStation Support, 9:00 am to 7:30 pm)
Website: https://sonycustomercare.co/